If you wish to return a product please email us at firstname.lastname@example.org with your details and the reason for the return. Returns should be shipped to:
F.A.O. Returns Team
Virtual Plastics Ltd.
Newton Moor Industrial Estate,
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error, may not receive a full refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will discuss with you your options.
If you have ordered an incorrect item, please let us know immediately that you so we can cancel the dispatch. If the order has already been dispatched then please return it to us. We will refund your purchase minus any cost for delivery.